1. guarantee to all users and to the goods transported the maximum safety by operating at best with adequately trained personnel and with suitable means;
2. carry out maintenance operations in conditions of maximum safety for the user and for the personnel assigned to the service;
3. intervene as a priority to calls from users with reduced mobility;
4. implement and / or promote any useful initiative to improve plant safety;
5. carry out maintenance with a periodicity determined according to the type of system and the specificity of the equipment that compose it. Each periodic visit established by contract must be documented;
6. have insurance coverage for the risks associated with the activity with an insurance company, at least of national importance;
7. have a 24-hour reception service for all days of the year including holidays;
8. train, retrain their staff through specific courses;
9. update customers on products and services that can improve the safety and use of the facilities;
10. to provide customers with useful supports for the correct use of the systems and for their management, in compliance with the Laws, Regulations and Regulations.

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